Lucky Guarantee

When you purchase an ashtray from us, your satisfaction is our top priority. That’s why we strive to provide you with a return policy that makes you feel heard. Here's what you can expect from us when it comes to returning or refunding an ashtray.  

 

Returning Your Ashtray 

If for any reason you are not satisfied with your ashtray purchase, we offer a 30-day return period for full refunds or exchanges. All we ask is that the ashtray be returned in its original packaging and in its original condition. Please note that certain types of ashtrays may be exempt from returns, so please check with us beforehand if you have any questions about our return policy. 

If Your Ashtray Arrives Damaged or Defective  

We understand that sometimes life happens, and your purchased item may arrive damaged or defective. If this occurs, don't worry—we will take care of it! We stand behind every product we sell and will make sure that you receive a replacement or refund as quickly as possible. All we ask is that you contact us within 5 business days to let us know about the problem so that we can take corrective action right away. 

We Value Your Feedback  

At the end of the day, our customers come first, and our goal is always to provide exceptional service and products. If there’s something specific about our return policy that could use improvement, please let us know; we are always open to suggestions on how to improve customer service! 

 

No one likes dealing with returns—but when it comes down to it, sometimes they must be done in order to provide a great customer experience. That’s why setting the standard for excellence in ashtray return policies is important to us here at Lucky Trays. With our commitment to providing quality products and services combined with an easy-to-understand return policy, we hope to instill your confidence in every purchase